Everyday illness
Cold & Flu
Talk through symptoms and get guidance on rest, relief, and next steps.
Virtual primary care that fits your life
Virtual Primary Care, Built Around You.
Talk with Lyla's AI-powered primary care concierge about your symptoms, understand your next steps, and connect with a licensed healthcare provider when appropriate, all from wherever you are.
Meet Lyla
Your AI Health Companion
How can we help today?
Tell us what's going on. We'll help you find the right next step.
Hi, I'm Lyla. I can help you explore virtual primary care options, medication refills, and get started with a licensed provider.
- Licensed Healthcare Professionals
- Convenient Virtual Visits
- Personalized Care
- Secure & Private
- Care From Wherever You Are
Conditions we treat
Personalized Care Wherever You Are.
From everyday illnesses to ongoing health concerns, Lyla makes it easier to get the care and guidance you need.
Everyday illnessAllergies
Seasonal or year-round symptoms reviewed with a licensed provider.
Everyday illnessSinus Infections
Understand whether your congestion needs treatment.
Everyday illnessSore Throat
Review possible causes and whether testing is recommended.
Everyday illnessCough
Figure out what is behind a lingering cough.
Everyday illnessHeadaches & Migraines
Track patterns and talk through management options.
Everyday illnessUrinary Tract Infections
Discuss symptoms and whether testing or treatment is right.
Everyday illnessSkin Conditions
Share what you're seeing and get guidance on care.
Ongoing careAcid Reflux
Manage heartburn with a plan built around your routine.
Ongoing careHigh Blood Pressure
Ongoing monitoring and medication management, virtually.
Ongoing careHigh Cholesterol
Review labs and build a plan you can stick with.
Ongoing careDiabetes Management
Regular check-ins to keep your plan on track.
Not every condition can be treated virtually. Your provider will tell you when an in-person exam, lab, or imaging is needed.
Medication refills
Need a refill? We've made it easier.
Request eligible prescription refills online and manage your medications from one convenient place.
Commonly requested refills
- Lisinopril
- Atorvastatin
- Levothyroxine
- Metformin
- Amlodipine
- Sertraline
- Omeprazole
- Albuterol
- Montelukast
- Birth control
Refill requests are subject to provider review and clinical appropriateness. Not every medication can be refilled virtually, and some require an updated visit first.
My medications
Example view · placeholder data
- Eligible for refill
Lisinopril
10 mg · once daily
Next refill Aug 04 · Dr. Michael Reed
Request refill - Eligible for refill
Atorvastatin
20 mg · nightly
Next refill Aug 11 · Dr. Michael Reed
Request refill - In provider review
Sertraline
50 mg · once daily
Next refill Aug 19 · Dr. Jay Chen
Request refill - Eligible for refill
Metformin
500 mg · twice daily
Next refill Aug 22 · Dr. Amelia Ellis
Request refill - Visit needed
Albuterol inhaler
90 mcg · as needed
Next refill Sep 02 · Dr. Amelia Ellis
Request refill
Virtual vs. in-person
Modern care, delivered virtually.
Virtual care isn't right for everyone, but for many everyday health needs it's a faster, more comfortable way to see a licensed provider.
Recommended
Virtual Care
Traditional
In-Person Care
- See a provider from homeTravel to a clinic
- Same-day and evening availabilityFixed office hours
- No waiting room, no commuteWaiting room and travel time
- Transparent pricing before you beginCosts often unclear upfront
- Prescriptions sent to your pharmacySome medications require in-person visits
- Notes and follow-ups in one placeHands-on exams, labs, and imaging on site
Some situations require in-person or higher-acuity care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
AI + human care
Smart Technology. Human Care.
Lyla combines intelligent technology with licensed healthcare professionals to make primary care easier to access and simpler to navigate.
AI Helps You Get Started
Understand your needs and find the right care pathway.
Clinicians Provide Your Care
Connect with licensed healthcare professionals who evaluate your individual needs.
You Stay in Control
You decide what happens next and can access care on your terms.
- AI Assistant
- Care Navigation
- Licensed Provider
- Personalized Care
AI supports the care journey. It does not diagnose conditions or replace a licensed healthcare professional.
Patient experience
What our patients say.
Real stories about the calmer, faster way to get care with Lyla.
“I started a conversation on my lunch break and had a visit booked in under two minutes. No waiting room, no phone tree.”
Harry L.
Texas
“My provider actually listened. She walked through my blood pressure readings with me instead of rushing to the next patient.”
Olivia M.
Florida
“Refilling my prescription used to take a week of phone calls. Now it's one short visit and it's at my pharmacy the same day.”
Daniel R.
California
How it works
Healthcare, without the hassle.
Four simple steps from “something feels off” to a plan you understand.
- 1
Step 01
Tell us what's going on
Start with the Lyla AI Health Assistant, or choose the type of care you need.
- 2
Step 02
Find the right care
We guide you to the appropriate Lyla service and healthcare professional.
- 3
Step 03
Meet with your provider
Connect securely with a licensed healthcare professional in a virtual visit.
- 4
Step 04
Keep moving forward
Get a treatment plan, prescriptions when appropriate, follow-up care, and ongoing support.
Pricing
Simple, transparent pricing.
Know what your care costs before you begin.
Insurance
Use your coverage where Lyla is in network.
- Covered visit$0
Depends on your plan. Eligibility is confirmed before your visit begins.
- $0 visits with eligible in-network plans
- Benefits verified before you book
- Claims handled for you — no paperwork
- Copays or deductibles may apply by plan
- Most chosen
Consultation
Primary and urgent care visits with a licensed provider.
- 15 minute consultation$89
- 16+ minute consultation$129
Prescriptions issued when clinically appropriate.
- Same-day and evening availability
- Licensed provider in your state
- Prescriptions sent to your pharmacy when appropriate
- Visit summary and follow-up guidance included
Monthly Membership
Ongoing primary care and support all year round.
- Monthly membership$289
Cancel anytime. Billed monthly.
- Unlimited virtual visits with your care team
- Chronic condition management and check-ins
- Medication refills reviewed and sent for you
- Priority scheduling and follow-up care
Insurance Plans We Work With
Placeholder list — replace with your verified accepted plans before launch.
AetnaBlue Cross Blue ShieldCignaUnitedHealthcareHumanaKaiser PermanenteOscar HealthAnthemAetnaBlue Cross Blue ShieldCignaUnitedHealthcareHumanaKaiser PermanenteOscar HealthAnthem
MedicareMedicaidTricareAmbetterMolina HealthcareCenteneHighmarkOptumMedicareMedicaidTricareAmbetterMolina HealthcareCenteneHighmarkOptum
Pricing and availability may vary by service, provider, location, and insurance coverage.
Resources & education
Learn before you decide.
Clear, non-clinical explanations to help you understand your options and feel prepared for your visit.
Understanding your symptoms
Plain-language guides on everyday concerns like sore throat, headaches, rashes, and fatigue — and when each one is worth a visit.
Browse conditionsMedication basics
What can and cannot be prescribed virtually, how refills are reviewed, and what to have ready before your appointment.
Refill guidanceVirtual vs. in-person care
A simple breakdown of what virtual primary care handles well, and the moments when an in-person exam is the safer choice.
Compare care optionsQuestions patients ask most
Insurance, licensure, visit length, prescriptions, and privacy — answered clearly before you book.
Read the FAQs
FAQs
Frequently Asked Questions
Straight answers about virtual primary care, prescriptions, coverage, and privacy.
About
Healthcare for all, built around real life.
Lyla Health pairs intelligent guidance with board-certified clinicians so getting care feels less like paperwork and more like a conversation.
We started Lyla Health because too much of primary care is spent waiting — for an appointment, in a lobby, on hold. Our model puts the first step in your hands: describe what is going on, understand your options, and connect with a licensed clinician when it matters.
Lyla, our AI health companion, never diagnoses or prescribes. It helps you organize what you are experiencing and points you to the right kind of care. Every clinical decision stays with a board-certified provider who reviews your history with you.
Whether you need a same-week visit, an ongoing plan for a chronic condition, or a simple refill, our goal is the same: care that is transparent, affordable, and genuinely human.
50 states
Licensed provider network coverage
20 min
Typical virtual primary care visit
24/7
Access to Lyla, your AI health companion
Our providers
Board-certified clinicians who care.
Your health deserves a team that listens, understands, and treats you like a person, not a number.
Dr. Elena Reyes
MD · Family Medicine
Focused on everyday illness, preventive care, and building plans patients can actually follow.
Marcus Bell
FNP-C · Nurse Practitioner
Works with patients managing blood pressure, cholesterol, and long-term medication needs.
Hana Suzuki
PA-C · Physician Assistant
Known for unhurried visits and clear explanations, especially around women's health.
Dr. Julian Ortiz
DO · Internal Medicine
Two decades of internal medicine, with a focus on diabetes and thyroid care.
Contact & support
We're here when you need us.
Reach us the way that suits you — and know exactly where to turn in an emergency.
Start with Lyla
Ask about symptoms, care options, or what to expect from a visit — any time of day.
Open the assistantPatient support
Questions about billing, insurance, or your account? Our support team responds within one business day.
support@lylahealth.comBook an appointment
Ready to see a clinician? Choose a time that works and complete a short intake.
Book a virtual visit
Support hours: Monday–Friday, 8am–8pm ET. Visit availability depends on provider licensure in your state.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Your Health. Your Schedule. Your Care.
Get convenient primary care from wherever life takes you.